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Thank you for your review! We're glad to hear that the majority of your order met your expectations and that you were happy with the other items. We're sorry, though, that two items had issues—we take that seriously and would like to help make it right. If you haven't already, please feel free to reach out to our customer service team so we can look into it for you. Your feedback helps us improve, and we hope to serve you even better next time!

Thank you so much for your incredible review! We are so glad to hear that fulfillment and quality met your expectations—that's exactly what we strive for. We sincerely apologize for the one item that was missing and not marked as refunded. To solve the issue, you could start a claim on our website: My Orders -> Locate your order and click 'Start Claim' -> Select affected items -> Provide the required information -> Submit.

We appreciate you bringing this to our attention and assure you that we'll look into it to ensure our processes remain accurate. Your satisfaction and continued trust mean the world to us. We look forward to serving you again soon!