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This was my first order and I will be ordering again. The process was smooth and easy. There were a few items that I selected that were out of stock. They gave me the option to substitute or get a refund, instead of sending random things. The package arrived a couple days after the due date, but I was reimbursed for that as well. Leslie was my rep for this order. She kept me informed along the way. All in all, it was a pretty good experience. Thank you