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Thank you so much for your continued trust in us—this being your third order truly means a lot! We're so glad to hear that you're very pleased with your brooches overall and that they arrived within the expected time frame. We appreciate you bringing the two issues to our attention, and we're glad our claims process is available for situations like this. We'll make sure your request is handled promptly. Knowing that you plan to order again is the best compliment we could receive. We look forward to serving you on your fourth order soon!