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Thank you so much for your incredible review! We are so glad to hear that fulfillment and quality met your expectations—that's exactly what we strive for. We sincerely apologize for the one item that was missing and not marked as refunded. To solve the issue, you could start a claim on our website: My Orders -> Locate your order and click 'Start Claim' -> Select affected items -> Provide the required information -> Submit.

We appreciate you bringing this to our attention and assure you that we'll look into it to ensure our processes remain accurate. Your satisfaction and continued trust mean the world to us. We look forward to serving you again soon!